Transcorp Hotels Plc to upgrade use of technology for improved services
CHIGOZIE AMADI
Transcorp Hotels Plc has reiterated its commitment to redefining hospitality experience across Africa and offering a unique blend of hospitality and lifestyle experiences.
This is as it declared an upgrade in its use of technology, employing Artificial Intelligence, Internet of Things, virtual reality and augmented reality which are becoming integral components of the hospitality experience.
Speaking during a virtual Analysts Conference on Friday, Dupe Olusola, Managing Director/Chief Executive Officer of Transcorp Hotels Plc emphasised that the organisation is committed to growth and adaptability in the digital age.
Olusola noted that the use of Aura, Transcorp Hotels digital platform will be improved for better service delivery.
She said, “To sustain our performance, we will focus on key growth drivers that will ensure we continuously win in this ever-changing industry and economy.
“Some of which include the enhanced use of our digital platform Aura, which is revolutionizing how we drive bookings, engage with guests, and generate revenue. This technology underscores our commitment to growth and adaptability in the digital age.
“Upgrading our technology to enrich the guest experience, offering contactless services and personalized offerings that cater to the unique preferences of each visitor, ensuring that our services are not just cutting- edge but also deeply personal.
“Strategic sourcing and operational efficiency which are key to our cost optimization efforts. We are dedicated to managing expenses without compromising the quality that our guests have come to expect from us.
“Focus on eco-friendly initiatives, energy-saving measures, and sustainable sourcing, and continuously looking for ways to enhance the value and utility of our assets – including thoughtful refurbishments and adaptive reuse of spaces, ensuring that our investments yield the best possible returns.”
In her presentation, the Chief Finance Officer, Oluwatobiloba Ojediran stated that the Transcorp Hotels Plc has implemented a robust energy management strategy that has led to significant savings in the cost of power and other utilities.
On cost optimisation, Ojediran said, “our finance cost has reduced by 8% as compared to 2022 as a result of promptly meeting our loan obligations.”
