Eko DisCo urges customers to ensure prompt payment amid consistent power supply
CHIGOZIE AMADI
The Eko Electricity Distribution Company (EKEDC) has called on customers within its network to promptly settle their electricity bills, as the company continues to provide stable power supply across all districts.
Mrs Rekhiat Momoh, the Acting Chief Executive Officer of EKEDC, made this appeal during a Customer Engagement Forum held at the Ajah Business Unit in Lagos on Thursday.
The attendees of the forum were drawn from various areas within the Ajah Business Unit, including Ajah Ilaje, Oke-Ira, Addo, Sangotedo, Farapack Estate, Elemoro, Ibeju, Royal Gardens Maine and Medallion.
Others are Sangotedo, Ajah, Okeira, Ogombo, Addo road, Badore, Lamgbasa, Ajah-Ilaje, Lekki scheme 2, Monastery road, Okun Mopo, Ajiwe, Abraham Adesanya, Ajiwe, Ogombo, Urban Prime, and surrounding areas.
Momoh, represented by Mr Joseph Esenwa, the Chief Finance Officer of the company, emphasised the company’s commitment to enhancing electricity supply throughout its network.
She urged customers to use various payment methods, including online platforms, to ensure continuous and optimal service delivery.
She stated that the meeting aimed to foster collaboration with customers.
She reassured that EKEDC remains dedicated to protecting lives, property, and equipment.
Momoh noted that the town hall meeting provided an opportunity to interact with customers and address issues faced by different communities within EKEDC’s network.
She highlighted that ongoing stakeholder engagement has led to effective feedback and accelerated solutions to challenges such as power supply issues, vandalism, and other factors affecting service delivery.
“The company is actively working to close the metering gap by providing smart meters to all customers.
Momoh reported significant improvements in power supply and ongoing infrastructure upgrades, which have also positively impacted billing and payment collection.
She highlighted the recent commissioning of a 1/63 MVA, 132/33KV Mobile Substation at the Ajah Transmission Substation as part of the Nigeria-Siemens Presidential Power Initiative is expected to alleviate power issues in the Lekki-Ajah area.
On metering, Momoh encouraged customers to participate in the ongoing metering scheme to avoid overbilling and estimation.
She assured that customers who purchase meters will be reimbursed via tokens and that the company is committed to widespread metering installations for all customers who have paid.
Momoh stressed the importance of adhering to safety standards, advising customers to stay clear of power installations.
She warned that improper handling of electricity can be dangerous and urged customers to avoid engaging in activities around power lines and facilities.
Reiterating EKEDC’s commitment to eliminating estimated billing, Momoh emphasised that adequate metering is crucial for providing customer-centric services.
She assured that EKEDC will continue to deploy advanced technology to enhance response times, energy audits, and real-time network monitoring.
Momoh encouraged customers to make timely payments to enable EKEDC to invest in infrastructure and meet market obligations.
She promised that the company would address feedback and resolve complaints by the end of 2024, with action plans to tackle issues like transformer failures, overloaded feeders, and load shedding.
Mr Israel Pukuma, a resident of Lekki Garden Phase 2 Residents Association, urged EKEDC to improve its service response times, noting that fault resolutions and complaint responses are often slow.
He highlighted that the estate has invested over 200 million naira in EKEDC’s network but feels the contributions have not been adequately acknowledged.
Pukuma appealed to the management to ensure that all customers who have paid for meters receive them promptly, as this would address overbilling issues.
He commended the town hall forum for providing a platform for customers to voice their concerns and seek resolutions.
He also pointed out that the community has invested over 200 million naira into the network and expects EKEDC to commission donated transformers and address meter installation delays.
Pukuma specifically mentioned the case of one Mr Pius, who has been waiting for a meter since November last year without resolution.
