MTN improves customer experience with e-SIM

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MTN Nigeria Plc has launched its e-SIM services on its network

The e-SIM which does not require sim card, but a virtual one with more security is to improve customer experience and maintain the highest quality of service for its customers.

MTN, revealed during the virtual launching in Lagos that the initiative followed approvals from the Nigerian Communications Commission (NCC).

The Chief Operating Officer, MTN Nigeria, Mazen Mroue, said that the company was really in a hurry to get through the trial process so that the technology could be deployed for the benefit of every Nigerian. He said that the evolution of e-SIMs (Subscriber Identity Modules cards) was designed to deliver unprecedented freedom and flexibility.

According to Mroue, ‘’Unlike the physical SIMs, e-SIMs are built into smartphones, devices and wearables. They support multiple profiles and allow customers to connect multiple numbers to their e-SIM devices.

“Notwithstanding the sophistication of e-SIMs, the onboarding requirements are the same, as are required for a physical SIM. Hence, SIM registration, in line with existing regulatory prescriptions, remains a requirement for activating a device embedded with an e-SIM,” .

He said that the e-SIMs were particularly useful for people who wanted to manage personal and business lines easily and effectively while noting that the new technology would also be extremely convenient for frequent travellers and tourists, making it easier for them to opt for and keep a local subscription when visiting Nigeria.

He revealed that the trial for the service would run for one year and on a first come first serve basis to a limited number of subscribers.

 

Mroue said MTN is at the forefront of e-SIM adoption in Nigeria as part of efforts to help drive the digital economy.

He then informed the subscribers that’s its easy and quick to set up an e-SIM profile with a new and existing mobile plan for those who own e-SIM compatible devices.

He advised subscribers to visit any MTN service centre where frontline staff will help in registration and onboarding at no cost as e-SIM users will also be able to link multiple compatible devices and smart wearables such as tablets, smartwatches and others to their profile.